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Frequently Asked
Questions
Click on a topic below or
scroll down to find your question.
What credit cards do you
accept?
We accept:
MasterCard, Visa, American Express, and Discover
Can you hold the tickets
so I can a) check with others b) pay later?
Seats cannot be
held. Please have all information handy when ordering as there are no refunds.
We do need the letters and numbers on the gift certificate when placing an order
with a gift certificate.
Can I pay by check?
We do accept
checks for any performance that is more than 10 days from the date of purchase.
Checks can be used to purchase gift certificates.
What is your
Cancellation policy?
click here
Do you have an ATM in the
building?
We do not have
and ATM in the facility but there are several ATM's located only a short walk/drive
from
the theatre. Ask our box office for locations.
How do I figure out the
gratuity?
We get this one all the time! You don't need a pen
and paper or a degree in advanced calculus so
breath easy. 1st you have
the dinner portion of your check. This dollar amount will be written in on
your check with the description "pre-paid dinner" Okay we are half way
there... Now you take your bar
bill and add that to the pre-paid dinner
and Presto, you have your total amount to base the gratuity.
Gift Certificates
cover the cost of the meal and show. Your beverages and gratuities are not
included.
Is there a children's menu?
We do not have
a children's menu. Please check out our
menu
choices.
Can I bring my infant to
the theatre?
See below.
Is there a discounted
ticket price for children?
We offer a
discounted ticket for children up to the age of 16. This ticket is
available for Wednesday,
Thursday, and Sunday performances. Any child
attending a performance must be a ticket holder.
We ask that you do not
bring infants to any performance.
Are meals included with
the Children's Show?
There is no
food service for Children's theatre.
What if I am a vegetarian?
We have at
least one vegetarian entree on our
menu.
How do I redeem my Gift
Certificate?
All gift
certificate reservations must be made through the box office, either in person
or by phone.
914-592-2222
Can I upgrade my gift
certificate for a luxury box?
The gift
certificate may be used towards the cost of a
luxury box reservation.
Where can I purchase a
Gift certificate?
You can
purchase a Gif Certificate at the theatre, on the phone or on the internet.
During the Holiday season we have kiosks set up at many of the local malls.
Please check the Gift certificate page or call us in November for mall locations.
What is included in my
Gift Certificate?
Inside your
certificate are the days when you can use it and the expiration date. If
you have a weekday certificate and you would like to come on a Saturday you can
pay the upgrade to a Saturday evening ticket.
You need to use your gift
certificate to attend a show by the date of expiration.
Gift
Certificates cover the cost of the meal and show. Your beverages and
gratuities are not included. see how to figure gratuity.
Do you have a dress code?
We ask that patrons refrain from shorts, sneakers, Jeans,
T-shirts, or any type of 'sweat' gear.
How long is the show?
The performance time for each show varies. Our
performances usually run 2 1/4 to 2 3/4 hours. Please call the box office to
inquire about the running time of the current production. We do not know
the running time of future productions.
Where is your wheelchair
accessible seating?
Please refer to our
seating chart.
Wheelchairs can be accommodated in our main dining room along the Main
Aisle and in our luxury boxes. Please let the box office know your
special requirements when ordering tickets.
What if I have a hard time
hearing the show?
We have hearing devices at the box office. You can
pick one up 10 minutes prior to the start of the show.
How many people make up a
group?
20 or more people constitute a group. Group
reservations are made through our
Group Sales department.
Do you mail tickets?
All tickets are picked up at the box office on the day of
the performance. If you would like to have your tickets prior to the date
of performance, please stop by the box office anytime and we will print them for
you. In the event you need to re-schedule your performance date, tickets
must be returned to the box office before any changes to reservations may be
made.
Can I see the show without
the meal?
You can purchase "show only" tickets on the day of the
performance.
Inclement Weather...what
to do?
Generally shows are not cancelled due to weather.
If the performers are here, the Show Will Go On! If the show is cancelled,
for any reason, we make every effort to contact you. It is imperative that
we have your current contact information in our system. Please alert us of
any changes.
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